Frequently Asked Questions

Q. How do I enroll in services?
A. Call our intake specialist and she will take information about your child’s needs and set up the appropriate appointment(s).

Q. How are the evaluations and therapies conducted?
A. Once your child is scheduled for an evaluation, paperwork will be mailed to your home. This paperwork is due back prior to your appointment. Evaluations usually take 2 hours and all therapy sessions are set up for 25 minute sessions with 5 minutes for discussion with parents.

Q. What insurances do you accept?
A. Heartspring accepts most insurance. The intake coordinator will have knowledge of this information as well as you may call and ask the insurance coordinator.

Q. Do you only provide services to “special needs” children?
A. Heartspring Pediatric Services provide services to any child that has a need to improve their skills, whether it be in speech, writing, walking, behavior, etc. We work with children with very little need to the most extreme needs.

Q. What is the difference between Heartspring and Rainbows?
A. Heartspring Pediatric Services and Rainbows are collaborators. Pediatric Services is a medical model and is not a part of the education process, however, Heartspring clinicians work in close contact with education programs and therapists with parents permission.

Q. Do you offer financial assistance?
A. Yes. Heartspring Pediatric Services will give every child a chance to receive therapies. If parents are unable to afford therapy, insurance is denied and/or insurance has covered the maximum benefit, they are eligible. Please don’t hesitate to ask.

Q. How is the developmental pediatrician involved in Heartspring’s outpatient services?
A. Our developmental pediatrician is the medical director of Heartspring School, but also continues her outpatient practice through Heartspring Pediatric Services. She also serves on the autism and developmental clinics, as well as the co-evaluations.