Information Technology Director
Apply Today!Job Description:
Essential Duties and Responsibilities
- Hires and trains IT Staff.
- Schedules, organizes, and assigns projects to members of the IT team.
- Conducts performance evaluations that are timely and constructive.
- Handles disciplinary actions of employees as needed and in accordance with company policy.
- Leads development and implementation processes for the organization/s IT systems and department.
- Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
- Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
- Regularly scan and evaluate the organization’s current systems to find any risks, vulnerabilities and improvement opportunities.
- Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
- Oversees security of systems, networks, and enterprise information.
- Facilitates IT security audits or investigations.
- Develops and maintains relationships with external IT vendors and service providers.
- Coordinates multisite IT systems via enterprise resource planning (ERP).
- Manages network environment of 500 users.
- Manages hardware, software, and web-based infrastructures
- Server management and maintenance
- Data-Backup and disaster recovery.
- Manages Office 365 (Outlook Suite, Teams, etc.), Google Suite, and Azure AD.
- Provides remote access support.
- Manages, Installs, and troubleshoots the Verkada camera system, Cisco switches, firewalls, Ubiquity WIFI system, EMR system, and VPN.
- Collaborates closely with other departments to understand their IT requirements, needs and preferences and will install these systems accordingly.
- Establishes on-call 24/7 365 days a year schedule for team.
- Ensures HIPAA and PCI compliance is maintained at all times
- Works with third party support engineers to resolve technical issues.
- Performs other related duties as may be assigned by manger.
Requirements:
Required Knowledge and Skills
- A strong commitment to Heartspring’s values or excellence, celebration, leadership, service, possibility, and integrity.
- Must exhibit highest professional integrity and ability to work confidentially with discretion.
- Capability of organizing, conceptualizing, and prioritizing objectives.
- Thorough understanding of IT and practical applications to support the company’s goals.
- Proficient in the use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.
- Demonstrated organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.
- Demonstrated effective supervisory, interpersonal and leadership skills; ability to work independently with little direction.
- Uses expertise to influence and advocate for improved practice and to advance organizational outcomes.
- Demonstrates the ability to work productively within and across teams to achieve goals that are customer centered.
- Applies a customer centered approach to deliver and exchange information that leads to mutual understanding.
- Demonstrates ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Demonstrates advancing knowledge, skills and abilities in role and in field of practice.
- Demonstrated experience in managing a high-volume workflow office.
- Demonstrated experience of working effectively in a team environment with a customer service focus.
- Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management teams.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the community.
- Skilled in resolving conflicts and mediating disputes.
Educational, Experience, and Licensure Requirements
- Bachelor’s degree in Computer Science required, master’s degree or MBA preferred.
- At least 10 years of experience managing an IT department.
Required Organizational Competencies
- Advocacy: Uses expertise to influence and advocate for improved practice and to advance organizational outcomes.
- Analytical Thinking: Demonstrates the ability to analyze information and use logic to address work-related issues and problems.
- Collaboration: Demonstrates the ability to work productively within and across teams to achieve goals that are customer centered.
- Communication: Applies a customer centered approach to deliver and exchange information that leads to mutual understanding.
- Critical Thinking: Demonstrates ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Expertise: Demonstrates advancing knowledge, skills and abilities in role and in field of practice.
- Integrity: Demonstrates quality of honest, ethical, and the ability to maintain confidentiality.
- Organizational Advancement: Demonstrates actions that support organizational growth based on a shared understanding of the current and future Heartspring operating environment.
- Professionalism: Demonstrates attitudes, behaviors and orientations that are consistent with the conduct, aims and qualities that characterize Heartspring.
Physical Requirements
- Prolonged periods sitting and/or standing at a desk.
- Frequent use of computer and keyboard.
- Frequent reaching, grasping, pulling.
- Frequent standing, walking, bending.
- Must be able to lift up to 50 pounds at a time.
- Ability to work on ladders.
Work Environment
Heartspring works with children affected by neurodevelopmental disorders. As a result, specific potential risks are present in our work environment, as noted below. Our dedicated training team equips employees with appropriate and best-practice safety procedures.
- Office environment, indoors, climate controlled
- Potential exposure to infectious disease, parasites, bodily fluids, and blood-borne pathogens
- Potential exposure to physical contact from students, including slapping, hitting, punching, kicking, head-butting, and biting
- Occasional exposure to all weather conditions, including heat, cold, wind, rain, and snow/ice
Benefits:
Heartspring offers a generous benefits package including three weeks of paid vacation, sick leave, medical/dental/vision insurance, life insurance, short term disability insurance and retirement plans. Heartspring also offers opportunities to grow within and advance your careers through on-the-job training, internal promotion preferences, and the Heartspring scholarship program to help you go back to school.
Heartspring is a drug-free campus. Heartspring is an EEO employer.