At Heartspring, your privacy matters. We are committed to protecting the personal information of our clients, families, donors, and website visitors. This Privacy Practices Statement explains how we collect, use, and safeguard your data when you interact with our website and services.

When you visit our website or engage with our services, Heartspring may collect:

• Personal Information
  Name, email address, phone number, mailing address
• Health & Educational Data
  If you submit forms related to services, we may collect health or educational details relevant to care
• Payment Information
  For donations or service payments
• Technical Data
  IP address, browser type, device information, and usage patterns via cookies and analytics tools

We use your information to:

• Respond to inquiries and provide requested services
• Process donations and payments securely
• Improve website functionality and user experience
• Communicate updates, newsletters, and event information (with your consent)
• Comply with legal and regulatory obligations

We do not sell or rent your personal data. We may share information with:

• Authorized staff and service providers under confidentiality agreements
• Healthcare or educational professionals involved in your care
• Legal authorities when required by law

We take data protection seriously. Heartspring uses:

• Secure servers and encryption protocols
• Access controls and staff training
• Regular audits to ensure compliance with HIPAA, FERPA, and other applicable laws

You have the right to:

• Access and update your personal information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications
• You may file a complaint by emailing Complaints@heartspring.org or with the U.S. Department of Health and Human Services @ https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf. Heartspring will not retaliate against you for filing a complaint.

Our website may contain links to third-party sites. Heartspring is not responsible for the privacy practices of those sites. We encourage you to review their policies before sharing personal information.

Our website uses cookies to enhance your experience. You can manage cookie preferences through your browser settings. We may use third-party analytics tools to understand site usage and improve performance.

Please contact our Compliance Department if you have any questions about Heartspring’s Privacy Practices at Contracts@Heartspring.org or 316-634-8950.

Revised: 09/23/25

Effective: 05/01/2014